Our simple operating principle for handling customer support is, we treat people the way we like to be treated. We provide customers and potential customers high-end care with no hassle and low "noise".
During normal operating hours (9am to 5pm Mountain Time) we answer questions quickly, often almost immediately. Many times, our lead engineers and corporate officers are the ones answering. Even after hours, you'll probably get a quick email response.
There are several ways to get support and info on our tools: