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Support
Our simple operating principle for handling customer support is, we treat people the way we like to be treated. We provide customers and potential customers high-end care with no hassle and low "noise".During normal operating hours (9am to 5pm Mountain Time) we answer questions quickly, often almost immediately. Many times, our lead engineers and corporate officers are the ones answering. Even after hours, you'll probably get a quick email response.
There are several ways to get support and info on our tools:
- Forum. We just put up a new forum! It might seem a little bit empty at the moment, but we are monitoring it, so feel free to post your questions, comments or stories.
- Frequently Asked Questions. Please review our searchable FAQ archive.
- Engineering Blog. Our blog always has tips on how to get the most out of Understand.
- Web Demos. Ask us for a live web demo of a product you're interested in.
- Downloadable Manuals.
We have manuals in MS Word and pdf formats, or you can view them online as html files.
- Email support for technical questions. You'll be answered by a real person (no bots) and get a straight answer right away.
- Email sales if you have questions on pricing, or need a quote.
- Live Chat.
During the work day, a Support Team member is almost always available. Check the image at the left. If it says Chat online, we're standing by to help immediately.
- Build Logs See what has changed in each build of understand.
Testimonials
"Understand is one of the few software development tools I've used that actually lives up to its marketing. There's no way I would (or could!) tackle a legacy code base without it."
– Marc A. Criley
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