Our simple operating principle for handling customer support is, we treat people the way we like to be treated. We provide customers and potential customers high-end care with no hassle and low "noise".
During normal operating hours (9am to 5pm Mountain Time) we answer questions quickly, often almost immediately. Many times, our lead engineers and corporate officers are the ones answering. Even after hours, you'll probably get a quick email response.
There are several ways to get support and info on our tools:
- Forum. We just put up a new forum! It might seem a little bit empty at the moment, but we are monitoring it, so feel free to post your questions, comments or stories.
- Frequently Asked Questions. Please review our searchable FAQ archive.
- Video Tutorials & Tips. We have a growing collection of online Flash videos to help you learn.
- Ask us for a live web demo of a product you're interested in.
- Downloadable Manuals.
We have manuals in MS Word and pdf formats, or you can view them online as html files.
- for technical questions. You'll be answered by a real person (no bots) and get a straight answer right away.
- if you have questions on pricing, or need a quote.
- Live Chat.
During the work day, a Support Team member is almost always available. Check the image at the upper left. If it says Chat with us live, we're standing by to help immediately.
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